Frequently Asked Questions
Everything you need to know about shopping with Bioveya.
How long does delivery take?
Orders are typically delivered within 2–5 business days across Pakistan, depending on your location.
Is delivery free?
Yes — delivery is free on all orders above PKR 2,000. A flat fee applies below that threshold.
Are your products authentic?
Absolutely. Every product is sourced from trusted, certified manufacturers and quality-checked before dispatch.
What is your return policy?
We offer a hassle-free 7-day return policy on eligible items. See our Returns page for details.
How can I track my order?
Once signed in, head to My Account → Orders to view the status of every order you've placed.
What payment methods do you accept?
We currently support Cash on Delivery, with more options coming soon.